Frequently Asked Questions

• If your order includes a Lunabelle West graphic item, please allow up to 7 business days for processing before it ships. 
• Orders without Lunabelle West graphic items, including the clothing collection and ready to ship items, are processed and shipped within 3 business days.

• We accept returns within 14 days of delivery for store credit (items must be new, unworn, and with tags). Exchanges are accepted if inventory allows. Please email lunabellewestbtq@gmail.com to initiate all returns and exchanges. For a complete outline of our return/exchange policy, visit HERE. 
• Items purchased during the holiday season (November-December) as Christmas gifts can be returned through January 15th. All returns must still meet our standard return requirements, which can be viewed HERE

If an item you love is sold out, you can sign up for restock notifications directly on the product page. If we bring it back, you’ll be among the first to know!

Restock requests also help us decide what to bring back! Every notification signup lets us know which pieces you're hoping to see again. The more requests we receive, the more likely we are to consider a restock when inventory is available.

Many of our clothing pieces are seasonal or available in limited quantities, so restocks are not always guaranteed. We recommend shopping your favorites when they first release to avoid missing out.

All domestic orders include up to $100 of insurance through USPS. This coverage applies to eligible lost or damaged packages and missing contents. USPS insurance does not cover stolen packages or packages marked as delivered, even if you have not received your package.

For additional protection, we offer Route Shipping Insurance, which is automatically added to all domestic orders at checkout. If you prefer to decline this coverage, simply uncheck the Route Shipping Insurance box before completing your purchase.

We strongly recommend keeping Route Shipping Insurance on your order for added peace of mind, broader package protection, and a faster, easier claims process should an issue arise during shipping.

Route Shipping Insurance is an optional package protection service that provides additional coverage for your order while it's on its way to you. It offers extra peace of mind and a convenient way to resolve shipping issues that may occur after your package leaves our hands.

What Does Route Cover?

• Lost Packages: Protection if your package is lost in transit and never arrives.
• Stolen Packages: Coverage for eligible packages marked as delivered but missing from your doorstep or delivery location.
• Damaged Packages: Protection if your items arrive damaged during shipping.
• Easy Claims Process: File a claim directly through Route without the hassle of navigating a traditional carrier insurance claim.
• Faster Resolutions: Eligible claims may be resolved through a replacement, refund, or other available resolution, subject to Route's terms.

How Does Route Benefit You?

Unlike standard USPS insurance, which does not cover stolen packages or packages marked as delivered, Route provides additional protection against eligible delivery related issues. This can make resolving a lost, stolen, or damaged order much easier.

How Do I Add Route to My Order?

Route Shipping Insurance is automatically added to all domestic orders at checkout. If you prefer not to purchase this additional protection, simply uncheck the Route Insurance box before completing your order.

We highly recommend keeping Route protection on your purchase, especially since shipping issues can happen even when a package is properly addressed and shipped.

We don’t offer fully customized graphics, but if you’d like one of our existing designs on a different color or brand of hoodie, tee, or crewneck we carry, we may be able to accommodate. Please note this can take longer than our standard 7 business day processing time. Email us at lunabellewestbtq@gmail.com to check availability.